Accessible 
Professionals

Welcome! We’re so glad you’re here, and we want to make your very first step as warm, easy, and stress-free as possible.​There’s absolutely no need to prepare anything for your first session, just bring yourself and whatever helps you feel comfortable!​Prior to your appointment, you’ll receive a quick electronic intake form through our Jane portal to help give your therapist a little context ahead of time. Please feel free to fill it out to the best of your ability, but don't worry if you aren't sure about any part of it; your therapist can easily walk through the remaining details with you during your session. No physical paperwork is required unless you’d like to bring personal notes.​Your therapist will gently guide the conversation, listen to your story, and take the time to get on the same page about your goals and what your journey together might look like. They will also talk through important details like confidentiality and their role so you feel completely safe and informed.​We’re truly honored to support you and are here to make every step of this process feel safe, smooth, and welcoming.

While all our social workers are registered with the Ontario College of Social Workers and Social Service Workers (OCSWSSW) to support clients residing in Ontario, select team members hold registrations with professional regulatory bodies outside of Ontario as well.​If you live outside Ontario, please reach out to us at office@apcares.ca with your current location, and we will let you know if we can match you with a therapist licensed in your region.

Our Ajax location is fully wheelchair accessible! However, our Barrie clinic is situated in a historic Victorian building and is currently not wheelchair accessible.If you require an accessible space for in-person care in Barrie, please reach out to us at connect@apcares.ca. We will do everything we can to accommodate your needs or connect you with accessible options nearby. Secure virtual sessions are also always available across Ontario!

Yes! We offer a free 15-minute consultation so you can chat with a therapist, ask questions, and see if they are the right fit for you before committing to a full session.

A Care Navigator is a registered social worker who offers free intake navigation calls to help guide your mental health journey.Rather than guessing which practitioner might be the best fit, your Care Navigator will take the time to understand your unique needs, preferences, and goals to match you with the right therapist on our team. If our clinic doesn't have the specific specialty or resource you require, they can also connect you directly with trusted community organizations and external services.Think of them as your personal guide to making the process of finding support as seamless, clear, and reassuring as possible.

We offer a comprehensive range of therapy services tailored to meet you and your loved ones wherever you are in life:​Individual Therapy: Personalized support for adults navigating anxiety, stress, trauma, life transitions, and personal growth.​Child & Youth Therapy: Age-appropriate, supportive care designed to help children and teens process emotions, build coping skills, and navigate school or social challenges.​Couples Therapy: Dedicated space for partners looking to improve communication, rebuild trust, resolve conflict, or deepen their connection.​Family Therapy: Collaborative sessions designed to improve family dynamics, strengthen relationships, and help families navigate major transitions together.​Whether you're seeking care for yourself, your child, or your relationships, we're here to match you with a therapist who best fits your family's unique needs.

Therapy is your time, and finding the right connection is essential. It usually takes a few sessions to get a true feel for your therapist's style and determine if it's the right fit.Not every client and therapist are meant to mesh perfectly, and that is completely okay! Our team has been carefully selected for their expertise and dedication, and above all, we truly want what is in your best interest. If you ever feel that another approach or personality would serve you better, our therapists will never take it personally.You can let your therapist know directly that you’d like to try someone else, or you can email our admin team in confidence at connect@apcares.ca to request a seamless transition to another therapist on our team.

Yes, we understand that life gets busy. Many of our therapists offer early morning, late afternoon, evening, and weekend availability to accommodate your work and family schedule.